Course info

Introduction
Communication is a process. Relationship is a process. When people continue communicating, they constantly define and redefine their relationship with each other. Hence, developing your skills in communication means using relational strategies that are appropriate to the issues in the conversation. When used appropriately and effectively, strategies resolve relational problems, manage relational conflict, answer relational issues, and negotiate relational definitions. Every participant in the process of communication uses strategies. The competent communicator uses strategies appropriately.

Improve your communicative skills and you will reap the harvest in more successful work relationships. Find effective communication tips and tools. Effective communication is a must at work. This course provides you an overview of managerial communication. It provides practical training with hands-on experience in applying these strategies in real life situations.

Learning Outcomes/Course Objectives
The primary goal of this course is to provide training in applying communicative strategies for improving professional as well as personal relationships both at work and in social sphere. The course will enable you to analyze your communicative behaviors in relation to others. Consequently, you can increase your chance of being a preferred employee at work. Additionally, it will enable you to maintain a healthy social life. At the end of this course, the students would be exposed to aspects of
• Interpersonal communication at work
• Formal and informal small group communication at work, e.g., meeting and brain-storming sessions on critical issues
• Large group communication, e.g., public speaking in sharing information and motivating people
• Written communication, e.g., writing a persuasive report after analyzing a case

Textbook
Sethi, Deepa (2021). Impactful Communication: Communicate to Conquer. New Delhi: Sage Publications.

Pedagogy – Learning Process
This course would use a variety of pedagogical tools such as lectures, case discussions, real-life examples, games, videos, etc. to support the learning activities. The instructor expect the students to participate actively in the class. Students are expected to read the textbooks or other assigned readings outside of class. Additionally, they are required to actively participate in the critical evaluation of the material through class discussion. The oral presentations of the students may be videotaped for the students to evaluate their own performance. In addition to the prescribed textbook, the students may be asked to watch some relevant videos. There may also be a few video clippings from relevant movies that may be shown in the class.